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Super Star’s Superstar Support

Client Satisfaction - 5 Star Rating

In recent years the introduction of things like RTI and Auto-Enrolment have meant that payroll teams have had to deal with an increased workload with the same resources; and with GDPR now on the horizon, there is one more thing payroll professionals have to stay one step ahead of. At Star,

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A bigger bite of the Apple?

Net Promoter Score

In a world where time is increasingly of the essence, an ability to resolve problems quickly can help a business grow while time delays to resolve an issue can mean loss of clients. With payroll departments becoming increasingly busy over the last few years, particularly with Auto Enrolment, the ability to contact support desks for speedy resolutions to problems is paramount – there is no opportunity to be late with payments!

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Success7Factors in the New Reality – pt 1

The changes taking place in payroll today are nothing short of revolutionary and the impact upon payroll bureaux is huge. It’s my opinion that this is fuelling totally New Dynamics within the payroll arena generally and the bureau marketplace in particular. If those two sentences look familiar then you have probably read one of my other blog posts,

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‘GDPR Day’ is coming, are you ready?

Unless you have been hibernating or simply avoiding both the payroll & national press you will know by now that on May 25th, 2018 The General Data Protection Regulation (GDPR) comes into effect. For payroll service providers compliance with data protection ‘goes with the territory’ so there is no news there,

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Profitable. Payroll. Bureau.

Until very recently the juxtaposition of these three words in such close proximity was almost unheard of in most accounting firms. Payroll represented a tiny proportion of their overall revenue and, as such, was hardly worthy of close attention. Far more important to manage the BIG NUMBERS coming from the audit,

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“It's the best payroll system I've come across and I love your personal approach - I feel like a valued client.”

Sarah Withers, Auto-enrolment bureau

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